** IMPORTANT: If you open the item and break the seal we cannot take back. Sale is final unless defective (see defective items below). **
If you are unhappy with your purchase you may return it to us in its original, NEW and unused condition within 20 days of purchase. Full manufacturer's original contents and packaging must be included -- seal is broken we cannot take back. We will give you a full refund for the purchase price (less any shipping fees) as a refund onto the credit card that was used to pay for the original purchase. If we received back items that cannot be sold as new they will be returned to you at your cost.
Customers must obtain a Return Merchandise Authorization number (RMA) before attempting to return any merchandise. Certain Manufacturers insist on defective or damaged merchandise being returned directly to them, so you need to check with us first before requesting a defective RMA. We will accept a return within 20 days of order receipt. We do not cover return shipping unless there is a shipping or packing error on our part.
To request a RMA, please go to our Contact form and fill out the request selecting the “Return / RMA Request” department. Please include the item(s) you wish to return and the reason why.
If you have a customer account you may also generate your own request in your My Account area. To obtain an RMA number, login to your customer account and go to My Account. Locate the Order number that contains the item(s) to return. Click "View Details" to open the Order. Click "Add RMA" and select the relevant options for the return. A new RMA will be opened and assigned a RMA number. A customer service representative will review the RMA and send additional instructions for the return.
Returns take 5-7 days to process. Returns are issued back to original form of payment.
If you received a damaged shipment, please contact us immediately. All claims must be made 20 days from date of shipment. We may ask for pictures and more information as we start the claims process with the carrier. Once the carrier approves the claim we will dispatch a replacement order at no additional cost.
If you received an out of the box defective item, please contact the manufacturer directly. If you run into an issue with the manufacturer please contact us and we will try to work out a solution. If you are missing parts you will also need to contact the manufacturer as we only stock complete products.
We do not take returns on mounted scopes/sights. Once a scope/sight has been used on a firearm it is not returnable. If we find evidence of mounting the scope/sight will be returned to you at your cost -- no refund given. No exceptions. This includes DEFECTIVE scopes/sights that were mounted. Once mounted, it has to be DEFECTIVE replaced by the manufacturer.
We do not take returns of data cards/maps for GPS/marine devices.